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OML Project Service Process

Project Service Process

Customer-Centered

Creating value for customers is the only reason OML exists.

1

Solution Design

We provide a complete design proposal based on project requirements. Through project consultation, we understand the project background, discuss the basic concept, create an initial design, and further refine the solution through continued communication.

01

Project Consultation

Understanding project information and company culture.

02

Concept Proposal

Clarifying requirements, providing practical suggestions, and exploring conceptual solutions.

03

Initial Design

Analyzing lighting needs, spatial direction, lighting plans, fixture expression, and overall design coordination.

04

Design Development

Using professional design tools for lighting simulation, calculation analysis, and lighting effect renderings.

2

Product Selection And Customization

Based on the developed design, we evaluate lighting effects, site conditions, installation difficulty, project budget, and delivery requirements to select suitable fixtures and provide product specifications, installation instructions, and customization analysis.

01

Selection Plan

Providing lighting product specifications, installation instructions, and customization analysis when needed.

02

Sample Making

Producing samples quickly according to project requirements for review, testing, and practical confirmation.

03

Batch Customization

Turning confirmed customized solutions into batch production and stable delivery through suitable equipment.

04

Flexible Customization

Responding quickly to special requirements in structure, material, size, color, function, and performance.

3

Project Management

We arrange a dedicated project management team to support the project from the early stage, covering project planning, technical communication, installation guidance, commissioning, acceptance correction, and document collection.

01

Project Planning

Creating a dedicated plan for each project with milestone breakdown and timeline arrangement.

02

Technical Communication

Explaining product features, installation methods, and lighting effect realization in detail.

03

Construction Support

Providing on-site service to guide installation and commissioning for faster project progress.

04

Acceptance Support

Assisting with acceptance documents, data collection, and on-site correction work.

4

After-Sales Service

We provide full-process product service with training guidance, after-sales follow-up, and multi-stage tracking to support long-term project use.

01

Dedicated Support

Local lighting consultants provide one-to-one after-sales communication.

02

Fast Claim Handling

Providing efficient return, replacement, and repair support.

03

After-Sales Follow-Up

Following up on product use and providing fixture adjustment advice when layouts change.